DELIVERY, WARRANTY & RETURNS
For the exacting. The resolute. Those who recognise true quality requires time. Each piece crafted deliberately so your statement receives the reverence it deserves.
PRODUCTION & DELIVERY
Exceptional pieces require patience. These timelines reflect our devotion to craft. Never compromise.
925 STERLING SILVER FINE JEWELLERY WITH MOISSANITE
14K YELLOW GOLD-PLATED 925 SILVER WITH MOISSANITE
SOLID GOLD JEWELLERY WITH MOISSANITE
LAB-GROWN JEWELLERY
LIFETIME WARRANTY
For the legacy builders. We create heirlooms backed by lifetime protection. Your boldest pieces demand enduring quality. Accept nothing less.
ADDITIONAL CONDITIONS
- Proof of purchase required for all warranty claims
- Warranty applies only to the original purchaser
- Annual professional inspections recommended
- Insurance recommended for loss protection
WHAT'S COVERED
- Craftsmanship defects (loose settings, flawed metal finishes)
- Stone or setting issues identified at pick-up
- Manufacturing defects affecting structure
- Uneven settings and surface issues present at inspection
WHAT'S NOT COVERED
- Normal wear and tear (scratches, dents, plating wear)
- Damage from improper care or rough wear
- Lost stones from wear-related damage
- Unauthorised repairs or alterations
- Loss or theft of jewellery
WEAR AND TEAR EXAMPLES
- Surface damage to metals (scratches, dents, abrasions)
- Stone damage from impact
- Prong wear and movement
- Plating wear over time
- Metal discolouration from chemical exposure
- Corrosion or pitting from harsh substances
YOUR RIGHTS
Your investment stands guarded by law. Beyond our warranty lies Australian consumer protection. Steadfast. Unwavering. Absolute.
MAJOR FAULT ENTITLEMENTS
- Repair, replacement, or refund for significant defects
- Coverage for items preventing intended use
- Protection against mismatched descriptions
GUARANTEE EXCLUSIONS
- Change-of-mind returns
- Damage from improper care or accidents
- Pre-informed and accepted faults
- Unauthorised modifications
RETURNS & EXCHANGES
For the resolute. The purposeful. Those who select with conviction. Our bespoke creations embody mutual commitment to absolute excellence.
EXCHANGE ELIGIBILITY
- Ready-to-wear pieces may be exchanged within 30 days if unworn and in original condition
- Signature collection pieces are final sale
- Custom and bespoke pieces are non-returnable
- Sale items and gift cards are non-returnable
CUSTOM ORDER PROCESS
- CAD designs provided within 1–2 weeks of purchase
- 3-day review period for design approval
- Modifications only possible before CAD approval
- Cancellation fee applies before CAD approval
NON-ELIGIBLE RETURNS
- Items showing signs of wear or damage
- Resized pieces
- Incorrect size provided by customer
- Quality issues that can be resolved by our craftsmen
NEED HELP?
Questions about delivery times, warranty coverage, or returns? Our team provides clear answers about your order status, policy details, and any concerns about your jewellery purchase.